Legal Documents

Privacy Policy — Your data is fully secure at 29 Bat

Everything you need to know about how 29 Bat collects, stores, and protects your personal information — presented transparently, right here.

Last Updated: January 2026
Core Security Commitments
  • Your Data Is Never Sold to Third Parties
  • Protected with SSL Encryption
  • Your Right to Erasure
  • Cookie Control Options
  • 24/7 Security Monitoring
End-to-End Encryption
No Data Sales
Personal Data Privacy
Transparent Policy

How We Protect Your Data

29 Bat's Privacy Policy at a Glance

Secure Data Storage

All your personal data is stored using industry-standard encryption. No unauthorised party can access this information — that is our technical guarantee.

SSL Encryption Technology

Every connection you make with 29 Bat is secured using SSL/TLS technology. Data transmitted between your browser and our servers cannot be intercepted or tampered with by any third party.

Restrict Data Use

Your information is used solely for account management, payment processing, and customer support. It is never used for any other purpose without your consent.

No Data Shared with Third Parties

29 Bat never sells your personal data to third parties. Information may only be shared where legally required or with your explicit consent.

Cookie Controls

You can easily customize your cookie settings on our platform. All cookies except essential ones are only activated with your consent.

Right to Erasure

You may contact us at any time to request deletion of your personal data. We will fulfill the request unless we are required to retain it by law.

This Privacy Policy 29 Bat This policy applies to all members using the platform. By accessing the site or creating an account, you are considered to have accepted this policy.

1 Introduction

29 Bat A trusted online betting platform in Bangladesh. We believe every member's personal data belongs to them — protecting it is our responsibility. This privacy policy clearly explains how your information is collected, used, and kept secure.

29 BatWhen you register, use the platform, or contact our support team, you share certain information with us. This policy sets out our commitment to keeping that information safe.

Our Privacy Policy is written in plain, easy-to-understand language so every member can follow it. If you have any questions, reach out to us directly — we're always here to help.


2 What Information We Collect

29 Bat Data is collected in two main ways — what you provide directly, and what is gathered automatically as you use the platform.

Information You Provide Directly

  • Identity Information: Full name, date of birth, National ID number (for KYC verification)
  • Contact Information: Email address, mobile number, home address
  • Account Information: Username, password (encrypted), security question answers
  • Financial Information: Mobile banking number (bKash, Nagad, Rocket), payment history
  • Verification Documents: Scanned copy of NID or passport, utility bill or bank statement

Automatically Collected Information

  • Device Information: IP address, browser type, operating system, device identifier
  • Usage Data: Pages visited and time spent, bets placed, session duration
  • Location Information: General geographic location (IP-based), not precise GPS coordinates
  • Cookies & Tracking Data: Session cookies, preference cookies, analytics data
We never store your full bank card number or CVV. Payment details are always processed securely through a payment gateway.
Data Type Purpose of Collection Mandatory?
Name & Contact Account Creation & Communication Yes
Date of Birth Age Verification (18+) Yes
Payment Information Transaction Processing Yes
NID / Passport KYC Verification Yes for withdrawals
Device / IP Information Security & Fraud Prevention Automatic
Cookie Data Preference Storage & Analytics Optional

3 How Your Information Is Used

29 Bat Your information is used only for specific and lawful purposes, which are detailed below:

  • Account Management: Registration confirmations, login security alerts, password resets, and account-related notifications.
  • Transaction Processing: Confirming deposits and withdrawals, maintaining payment history, and resolving financial disputes.
  • Security Assurance: Detecting fraud, monitoring unusual activity, and preventing the use of multiple accounts.
  • Customer Support: Your information is used to resolve issues and provide support.
  • Legal Compliance: Providing required information to licensing authorities or legal bodies.
  • Service Improvement: Analyzing user experience to improve the platform.
  • Relevant communications: Keeping you informed about new offers, promotions, or important updates (you can opt out at any time).
We never sell your information to advertisers or marketing companies. 29 BatIf you no longer wish to receive promotional messages, you can unsubscribe at any time through your email settings.

4 Data Sharing & Disclosure

29 Bat Your personal information is not generally shared with anyone. However, it may be shared in a limited way under the specific circumstances outlined below:

Service Provider Partners

Minimal necessary data may be shared with technical partners such as payment gateways, cloud server providers, and cybersecurity firms. These partners are contractually bound to comply with our privacy policy.

Legal Obligation

Data may be disclosed when legally required by a court order, government investigation, or licensing authority request. Where possible, we will notify the member in advance.

Business Changes

If in the future 29 BatIf -- changes ownership or merges with another company, member data may be transferred to the new entity. Members will be notified in advance if this occurs.

Our Clear Commitment: 29 Bat does not sell or rent your data to any advertising network, data broker, or marketing agency under any circumstances.

5 Cookie Policy

Cookies are small text files stored in your browser. 29 Bat Three types of cookies are used:

  • Essential Cookies: These cookies are essential for the platform to function properly. They are required to maintain login sessions, security tokens, and language preferences. These cookies cannot be disabled.
  • Preference Cookies: Remembers your language, theme, and other preferences — without these, you'd need to reconfigure your settings each time. You can disable them at any time.
  • Analytics Cookies: This data helps us understand which pages are most used and where issues may exist. It is fully anonymised and cannot be linked to any individual. You can opt out at any time.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the platform.


6 Data Protection Methods

29 Bat Industry-standard technologies and processes are used to protect your data. The core components of our security framework are:

  • 256-bit SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
  • AES-256 Data Encryption: Sensitive data stored in our databases is kept in encrypted form.
  • Two-Factor Authentication (2FA): Add an extra layer of security to your account.
  • Firewall & Intrusion Detection: Suspicious activity is detected and blocked in real time.
  • Regular Security Audits: Our systems are regularly tested by independent third-party experts.
  • Restricted Staff Access: Only designated staff with relevant responsibilities are granted access to the applicable data.
In the event of a data security breach, we will notify affected members and the relevant authorities within the legally required timeframe. Your protection is our highest priority.

7 Data Retention Period

29 Bat Your data is not retained longer than necessary. Retention periods vary depending on the type of data:

Data Type Retention Period Reason
Account Information For the duration of active account + 5 years Legal Compliance
Transaction Records 7 Years Financial Regulations
KYC Documents 5 years after account closure Licensing Requirements
Customer Support Records 3 Years Service Improvement
Log Files & Session Data 90 days Security Monitoring
Marketing Preferences Until consent is withdrawn Communication Management

Once the designated retention period expires, data is securely deleted or anonymized so that no individual can be identified. Certain data may be retained longer due to legal obligations.


8 Your Rights

29 BatAs a member of --, you have the following rights over your personal data. To exercise any of these rights, please contact us:

Right to Access

You may request to view the information we hold about you. We will provide it within 30 days of your request.

Right to Rectification

If any of your stored information is incorrect, you may request a correction. Many details can also be updated directly through your account settings.

Right to Erasure

You may request the deletion of your personal data at any time. However, certain information may need to be retained for a defined period due to legal obligations.

Right to Restrict Processing

You can request that we limit how your data is used for specific purposes, such as opting out of marketing communications.

Right to Data Portability

You can request an export of your data in a common format (such as CSV) that can be used with other services.

Right to Withdraw Consent

You may withdraw consent for any activity you previously agreed to at any time. This does not affect the validity of anything done prior to withdrawal.

To exercise any of your rights support@29bat.biz. Requests will be processed after identity verification. We typically respond within 30 business days.

9 Children's Privacy

29 Bat This platform is strictly for adults (18+). We do not knowingly collect or store data from anyone under the age of 18.

Age is verified at registration and confirmed through ID documents during the KYC process. If we are notified of a minor's account, we will immediately close it and delete all associated data.

If you become aware that a minor has opened an account on our platform, please support@29bat.bizLet us know and we will take prompt action.

10 Changes to the Privacy Policy

29 Bat This Privacy Policy may be updated when necessary. If changes are made, we will notify members through the following:

  • A notification will be sent to your registered email address
  • A notice will be displayed on the platform's homepage
  • The "Last Updated" date at the top of this page will be revised accordingly
  • A pop-up message will be displayed at login for any significant changes

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. If you object to the new policy, you may request to close your account.


11 Contact Us

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please contact us:

  • Email: support@29bat.biz
  • Live Chat: Click the chat button in the bottom-right corner of the platform
  • Response Time: Usually within 24–48 hours
Thank you for taking the time to read this privacy policy. 29 BatYour data is completely safe with us — that is our commitment.

Start Betting Safely Today!

Your data is fully protected at 29 Bat. Register now and experience Bangladesh's most trusted betting platform.

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